Versand

How long does it take for an order to ship?

Order Processing Time

All orders require a processing period before shipment. During this time, we verify the order, prepare the items, carry out a quality inspection, and package the shipment.

Processing time: 3–7 business days

Business days do not include weekends or public holidays. During peak seasons, promotional periods, or unusually high order volumes, processing may take slightly longer.

Please note that processing time is separate from shipping transit time.

Estimated total delivery time = 3–7 business days of processing + the estimated transit time listed below.

Shipment and Tracking Notification

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to view the latest delivery status.

Tracking information may not update immediately after the shipping confirmation email is sent. It can take several business days for the carrier to receive, scan, and update the shipment in its tracking system.

This initial delay is normal and does not necessarily mean that the package has stopped moving.

Tracking Your Delivery

You can track your order using the tracking link included in your shipping confirmation email or through the order status page.

If your tracking information has not updated for several business days, or if it shows an unexpected status, please contact us at:

support@thefirsttfeeling.com

We will help review the shipment information and contact the shipping provider when necessary.

If the tracking status shows that the package has been delivered but you cannot locate it, please check:

With family members or other members of your household;
With neighbors;
At your building reception or mailroom;
Around your front door, garage, porch, or other secure delivery locations;
With the local delivery carrier.

Please contact us if the package still cannot be located after completing these checks.

Do You Ship Internationally?

Yes. We currently ship to the countries and regions listed below.

The delivery estimates below refer to transit time after the order has been processed and shipped. Weekends and public holidays are not included.

Estimated Shipping Times

Estimated total delivery time = 3–7 business days of processing + the estimated transit time below.

Region	Destination	Estimated Transit Time
North America	United States	5–13 business days
	Canada	11–15 business days
Europe	United Kingdom	5–10 business days
	France, Germany, Netherlands	5–10 business days
	Other supported European destinations	8–15 business days
Oceania	Australia	10–15 business days
	New Zealand	11–15 business days
Middle East	UAE, Saudi Arabia, Qatar, Kuwait	9–16 business days
	Israel, Turkey	12–18 business days
Asia	Hong Kong and Macao	2–5 business days
	Singapore and Thailand	10–15 business days
	Japan, Malaysia, Philippines, South Korea, Taiwan, and Vietnam	12–18 business days
Other	Brazil, Colombia, and South Africa	12–20 business days

Delivery estimates are provided as a general guide and are not guaranteed delivery dates. Delays may occasionally occur because of customs inspections, severe weather, peak shipping periods, local carrier disruptions, remote delivery locations, incorrect address information, or other circumstances outside our reasonable control.

Duties and Import Taxes

For the supported destinations listed above, applicable import duties and taxes are included in the shipping arrangement and prepaid by us.

Under normal circumstances, customers should not be required to pay additional customs duties or import taxes when the package is delivered.

If you receive an unexpected request for customs payment, please contact us at support@thefirsttfeeling.com before making any payment. We will review the request with the shipping provider.

Additional charges caused by an incorrect address, a refused delivery, repeated unsuccessful delivery attempts, or a customer-requested address change may not be covered.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check:

Recipient name;
Street address;
Apartment or unit number;
City;
State or province;
Postal or ZIP code;
Country;
Contact telephone number.

We will try to update the address before shipment, but changes cannot be guaranteed once the order has entered processing or has been transferred to the carrier.

We are not responsible for delivery delays, failed delivery, or returned packages caused by incorrect, incomplete, or outdated address information supplied by the customer.

Multiple Packages

Some orders may be shipped in more than one package due to item availability, package size, or fulfillment arrangements.

If your order is divided into multiple shipments:

You may receive more than one shipping confirmation;
Each package may have a separate tracking number;
The packages may arrive on different dates.

You will not be charged additional shipping fees solely because an order is divided into multiple packages.

Delayed or Lost Shipments

A temporary tracking delay does not necessarily mean that a package is lost. International shipments may go several business days without a new scan while moving between logistics facilities or countries.

Please contact us if:

Tracking has not updated for an unusually long period;
The estimated delivery window has passed;
The carrier reports an exception;
The package is marked delivered but cannot be found;
The shipment appears to be returning to the sender.

We will review the shipment and assist with an inquiry when appropriate.

Carrier investigations can take time, and we may need to wait for the carrier’s official result before confirming whether a package is lost or determining the appropriate resolution.

Refused, Unclaimed, or Undeliverable Packages

Packages may be returned to the sender when:

The shipping address is incorrect or incomplete;
Delivery is repeatedly unsuccessful;
The recipient refuses the package;
The package is not collected from a local pickup location;
The carrier cannot contact the recipient.

If a package is returned for one of these reasons, please contact us. Any refund or reshipment will be reviewed after the package has been returned and inspected.

Original shipping expenses and return-to-sender fees may be deducted where the failed delivery was caused by incorrect customer information, refusal, or failure to collect the package.