We’ll help make it right
If something isn’t right with your order, contact us first. We’ll help you find the simplest and most practical solution.
30-Day Returns & Exchanges
You may request a return or exchange within 30 days of delivery.
To be eligible, items should be:
- Unworn and unwashed
- Free from damage, stains, perfume, or other signs of wear
- In resalable condition with original tags, where applicable
Please contact us before sending anything back so we can guide you through the next step.
How to Start a Return or Exchange
Email support@thefirsttfeeling.com with:
- Your order number
- The item you need help with
- A brief description of the issue
If the item arrived damaged, defective, or incorrect, please include a clear photo showing the problem.
That’s usually all we need to get started. Please do not send anything back until you receive return instructions from us.
Changed Your Mind or Need a Different Size?
If you ordered the wrong size, prefer a different color, or simply changed your mind, please contact us within 30 days of delivery.
If a physical return is required, return shipping costs are generally the customer’s responsibility.
Because international return shipping can sometimes be costly, we may be able to offer a simpler alternative depending on the item and circumstances.
This may include:
- An exchange or replacement
- Store credit
- A partial refund without requiring the item to be returned
- Another solution that is more practical for both sides
Any alternative solution will be confirmed with you before it is processed.
Damaged, Defective, or Incorrect Items
If we sent the wrong item, or your item arrives damaged or defective, please contact us with your order number and a clear photo showing the issue.
We’ll review the problem and arrange an appropriate solution.
Depending on the situation, this may include a replacement, refund, or another suitable resolution. We may not require the item to be returned.
You will not be expected to pay return shipping costs for an error on our side.
Exchanges
Need another size or color?
Contact us with your order number and the item you would like to exchange. We’ll check availability and help you with the best option.
Depending on the situation, an exchange, replacement, return, or another solution may be more practical.
Return Shipping
Please contact us before returning an item so we can provide the correct return instructions and return address.
Do not automatically send a return to the address shown on the original package, as that address may not be able to accept returns.
If a return is required for reasons such as sizing preference, color preference, or change of mind, the customer is generally responsible for return shipping.
We recommend using a trackable shipping service for any return shipment.
Refunds
Once an approved return has been received and reviewed, or another refund solution has been agreed with you, the refund will be issued to your original payment method.
Your bank, card provider, or PayPal may require additional time to post the refund to your account.
Original shipping charges are generally non-refundable unless the return is due to an error on our side.
Orders Returned to Sender
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, please contact us.
We’ll review the situation and help determine the available options for reshipment or refund.
Additional shipping costs may apply when the return was caused by incorrect customer information or an unsuccessful delivery.
Need help with a return?
You don’t need to figure everything out before contacting us.
Email support@thefirsttfeeling.com with your order number and tell us what happened. We’ll help you with the next step.
This policy does not limit any rights you may have under applicable consumer law.
