FAQ

Frequently Asked Questions

Size and Fit

How do I choose the right size?

Sizing may vary between different styles, so please do not choose a size based only on the size label you normally wear.

Before placing your order, please check the size chart provided on the individual product page and compare the measurements with a similar garment that fits you well.

Please also consider the fabric and intended fit. Relaxed, oversized, fitted, and non-stretch styles may fit differently even when they have the same size label.

If you need help choosing a size, please contact us at support@thefirsttfeeling.com with the product name and your relevant measurements. We will be happy to provide general sizing guidance.

Please note that final fit may still vary depending on individual body shape and personal preference.

What if I received a different size from the one I ordered?

If the size shown on the item does not match the size listed in your order confirmation, please contact us at support@thefirsttfeeling.com.

Please include:

Your order number;
A photo of the item received;
A clear photo of the size label;
A photo of the package label, if available.

Once the issue has been reviewed and verified, we will provide an appropriate resolution at no additional cost to you.

Orders

Can I modify or cancel my order?

Please contact us at support@thefirsttfeeling.com as soon as possible after placing your order.

We will try to accommodate requests to change the shipping address, size, color, item, or cancel the order. However, changes and cancellations are not guaranteed once the order has entered processing or has been transferred to our fulfillment team.

Please include your order number, the email address used at checkout, and a clear description of the requested change.

If an approved change results in a price difference, we will provide instructions for paying the additional amount or issue a partial refund to the original payment method, as applicable.

What should I do if an item is missing from my order?

Some orders may be shipped in more than one package, and the packages may arrive on different dates.

Please first check your shipping confirmation emails and tracking information to see whether the missing item was shipped separately.

If all packages have been delivered and an item is still missing, please contact us at support@thefirsttfeeling.com with your order number and the name of the missing item.

After reviewing the shipment, we will provide an appropriate solution, which may include a replacement or a refund for the missing item.

What should I do if I receive a damaged, defective, or incorrect item?

Please contact us at support@thefirsttfeeling.com as soon as possible after delivery.

Please include:

Your order number;
A description of the issue;
Clear photos of the item;
Photos of the packaging and shipping label, where relevant.

Please do not wash, alter, discard, or return the item before receiving instructions from us.

After reviewing the information, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or another suitable solution.

Shipping and Delivery

How long will it take to receive my order?

Orders are generally processed within 3–7 business days.

Shipping transit time varies by destination and begins after the order has been processed and shipped.

Please review our Shipping Policy for estimated transit times and complete delivery information.

Do you ship internationally?

Yes. We ship to selected destinations in North America, Europe, Oceania, the Middle East, Asia, and other supported regions.

Please review our Shipping Policy for the current destination list and estimated transit times.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to view the latest delivery status.

Tracking information may take several business days to become active after the shipping confirmation email is sent. This initial delay is normal while the carrier receives, scans, and updates the shipment information.

You can also check the tracking status through your order status page.

My tracking shows “Delivered,” but I have not received the package. What should I do?

Occasionally, a carrier may mark a package as delivered shortly before the package actually arrives.

Please check:

With family members or other members of your household;
With neighbors;
At your building reception or mailroom;
Around your front door, porch, garage, or other secure delivery locations;
With the local delivery carrier.

Please allow up to 2 business days after the delivery scan, as some packages may arrive shortly after being marked as delivered.

If the package still cannot be located, please contact us at support@thefirsttfeeling.com. We will review the shipment and, where appropriate, open an inquiry with the carrier.

The final resolution will depend on the available tracking information and the result of the carrier’s investigation.

What happens if my package is returned to the sender?

A package may be returned because of:

An incomplete or incorrect shipping address;
Repeated unsuccessful delivery attempts;
Failure to collect the package from a pickup location;
Refusal of delivery;
The carrier being unable to contact the recipient.

Please contact us at support@thefirsttfeeling.com as soon as you notice that the shipment is being returned.

Reshipment or refund eligibility will be reviewed after the package status and reason for return have been confirmed.

Additional shipping or return-to-sender costs may apply when the return was caused by incorrect customer information, refusal, or failure to collect the package.

Please review our Shipping Policy for complete details.

Returns and Exchanges

Can I exchange an item for a different size?

Please contact us at support@thefirstfeeling.com before sending any item back.

Please include your order number, the item name, the size received, and the size you would like instead.

Exchange eligibility and available options depend on the condition of the item, product availability, the reason for the request, and the circumstances of the order.

Exchanges are subject to availability. Please review our Return and Refund Policy for complete eligibility requirements and instructions.

How do I request a return or refund?

Please contact us at support@thefirsttfeeling.com before returning any item.

Include your order number, the item you wish to return, the reason for the request, and clear photos where relevant.

Please do not send any item back without receiving return authorization and instructions from our customer support team.

Depending on the circumstances, we may offer a return, exchange, replacement, partial refund, store credit, refund, or another appropriate resolution.

In some cases, a return may not be required. In other cases, we may require the item to be returned and inspected before a refund is issued.

Please review our Return and Refund Policy for complete terms and conditions.

When will I receive my refund?

Once a refund has been approved and processed, it will be issued to your original payment method unless another arrangement has been confirmed.

After the refund is processed, your bank, credit card provider, PayPal, or other payment provider may require additional time to post the funds to your account.

Processing times vary by payment provider and are outside our direct control.