FREE WORLDWIDE SHIPPING

FAQ

How do I receive assistance with my order?

 Our customer service team is standing by to assist customers along every step of the way – from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by clicking on Contact Us section, we will reply to you within 24 hours.

 

Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order or cancel it within 24 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact us at support@thefirsttfeeling.com (within the 24 hours) with your change/cancellation request details included.

 

What countries does FirstFeeling ship to?

FirstFeeling ships products worldwide. 

Where do you ship from?

We ship from our warehouses in Shenzhen, China.

How much does the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors:
The shipment method you choose (we offer Both Standard & Expedited Shipping); The destination country that the package ships to; The number of items you order, as well as the total weight and volume (size) of the package.
Our advice is to log in to your account, add the items to your cart, and then view the shipping fee which will be automatically calculated and displayed.

How do I know if the item has free shipping?

You can enjoy free shipping on orders over US$69.

 

How long will it take to receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

You can refer to the related information here for more details.

 

How can I track my order?

After shipping the order out, we will email you the tracking number and link. Sometime the email may go to the spam bin. Please have a check. If you still not receive, you can contact our customer service.

You can also track your order at Track My Order page.

 

What is a split shipment?

Your order may be split up into multiple shipments and shipped at varied times if it contains multiple items. You will receive a shipping notification for each package that ships separately. If you have any questions, please contact customer service at support@thefirsttfeeling.com. 

Will my item get to me before _____? 
If you plan to purchase our items as a holiday or occasional gift, we do not recommend buying the items during the month which the holiday is happening as there is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates. 

What payment options do I have with FirstFeeling?

FirstFeeling accepts secure payments via PayPal or Credit card via PayPal (Visa, MasterCard, Discover etc.).

 

Can I use more than one discount code?

Each coupon has its own expiring date and each order can only accept one coupon.

 

What is your return policy?

If your purchases do not fit, or if you’ve simply changed your mind, you’re welcome to return them for exchange or refund. Simply write to our customer service at support@thefirsttfeeling.com along with your order number within 30 days upon receiving your items. Our customer service team will provide you with our return address. 

For more details, please see the page Return & Refund.