FAQ

Account

1. How do I register?
New way to register: Customers use their email to log in with a one-time code sent to their email (no passwords). Very simple and fast. 

2. What is the difference between the billing address and the shipping address?
The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.

Shipping 

1. Does FirstFeeling ship internationally?

Yes, we can ship to nearly 50 countries  and we offer Free Standard Shipping with tracking number!

(this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Please check the dedicated Shipping Info. for more details.

3.  What is a split shipment?
Your order may be split up into multiple shipments and shipped at varied times if it contains multiple items. You will receive a shipping notification for each package that ships separately. If you have any questions, please contact customer service at support@thefirsttfeeling.com.

4. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to the tracking website.

You can also track your order at Track My Order page.

Order

Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order within 24 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately email us at support@thefirsttfeelingcom (within the 24 hours) with your change/cancellation request details included.

 Return & Exchange

 How do I return or exchange an item?

If your purchases do not fit, or if you’ve simply changed your mind, you’re welcome to return them for exchange or refund.

1 Simply write to our customer service at support@thefirsttfeeling.com along with your order number within 30 days upon receiving your items. We will communicate with you in time within 1- 3 business days.

2 Our customer service will provide you with our return address. And all return shipping fees are at customers' own expense. Most importantly, please send us your return tracking number and shipping carrier by email. (Without this information, we will not be able to exchange/refund you).

3 Once we receive the returned items, we will offer a replacement or refund within 3-7 business days.

4 The time it takes for the refund to arrive depends on the payment method you used.

You can refer to the related information here for more details.

Payment

1. What payment methods do you accept?

We accept PayPal & credit card via PayPal (Visa, MasterCard, Discover etc.)

With PayPal, you can send payment quickly and securely online.

Through PayPal, you can pay with credit card, debit card, or bank account balance.

2. Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. Your privacy and security are our top priorities.