How to Choose the Right Fit

 

We work with a variety of independent brands and manufacturers, and that means sizing can vary slightly from one item to another. But don’t worry — we’re here to help make sizing as easy and accurate as possible.

📏 Why Sizes Can Vary

We source our products from a wide range of independent brands and manufacturers, each with their own unique sizing standards. That means:

• A size M from one brand might feel like a S or L from another.

• Different factories and production lines may use different sizing patterns, even if the tag says the same size.

• Fabric, fit style (like oversized or slim), and cutting technique all influence how a garment fits.

✅ How to Choose the Right Size

• Always check the size chart on the product page. We provide detailed measurements (chest, waist, length, etc.) so you can compare them to a similar piece you already own.

• Use the model’s info as a reference. Look out for the model’s height, weight, and the size they’re wearing — this can give you a better sense of how the item fits.

• Already bought from that brand? Stick with the same size. If you've previously purchased something from a specific brand and it fit well, we recommend choosing the same size again from that brand for consistent results.

• Trying a brand for the first time? Start with one item. If it’s your first time shopping a brand, try one item that matches your measurements. Once you’re happy with the fit, you can shop more confidently from that brand in the same size.

• Not sure what you ordered before? Just ask us! If you're an existing customer and need a reminder of which brand you bought from before — just reach out. We can look up your order history and suggest the right size for you based on past purchases.

🔁 Easy Exchanges & Returns

If the fit isn’t quite right, no problem. We offer free exchanges and flexible returns to make sure you find what feels good.

 

How to Modify or Cancel My Order?

 

We understand that sometimes you need to make a change after placing an order. We're here to help! As long as your order has not yet been shipped, we can assist you with modifications.

Please read the following guide for instructions on how to request a change.

Step 1: Act Quickly!

Our fulfillment team works fast to get your order on its way. The window to make changes is small, so please contact us as soon as possible after placing your order. Once an order has been processed for shipment, we are unable to make any modifications.

Step 2: Contact Our Customer Support Team

To request a change, please contact us immediately through one of the following methods:

• Email Us: Send an email to support@thefirsttfeeling.com

• Use Our Contact Form: Here

Please use the subject line: "Urgent: Order Modification Request for #[Your Order Number]" to help us prioritize your request.

Step 3: Provide Your Order Details

To help us process your request quickly and accurately, please include the following information in your message:

• Your Order Number (e.g., #12345)

• The Email Address you used to place the order.

• A Clear Description of the Change You Need. Please be as specific as possible.

  • Example for Address Change: "I need to change the shipping address. The new address is: 123 Main Street, Anytown, USA 12345."

  • Example for Item Change: "I would like to change the color of the 'Classic T-Shirt' from Blue to Black, size Medium."

  • Example for Adding an Item: "I would like to add one 'Canvas Tote Bag' to my order."

  • Example for Removing an Item: "Please remove the 'Scented Candle' from my order."

  • Example for Cancellation: "I would like to cancel my entire order."

What Happens Next? The Process Explained

Once we receive your request, here is what you can expect:

• Confirmation of Eligibility: We will first check the status of your order to see if it is still eligible for modification. We will reply to your email to let you know if we can proceed.

• Order Adjustment: If eligible, our team will make the requested changes in our system.

• Handling Price Differences:

  • If the new total is higher (e.g., you added an item), we will send you an email with a secure invoice to pay the difference. Your order will be placed on hold until the payment is completed.

  • If the new total is lower (e.g., you removed an item), we will process a partial refund back to your original payment method and send you a confirmation email.

  • If there is no price difference, we will simply confirm the changes with you via email.

• Final Confirmation: Once all changes and any necessary payments are complete, you will receive an updated order confirmation email reflecting the modifications.

How long does it take for an order to ship?

 

Order Processing Time

All orders go through a processing period before they are shipped. This standard time frame allows us to ensure the quality of your items.

• Processing Time: 3-7 business days

• Steps Include: Order verification, tailoring, quality checks, and packaging.

Shipment & Tracking Notification

Once your order is shipped, you will receive a shipping confirmation email that includes your tracking number.

• Please Note: It may take a few days for the tracking number to become active and accurately reflect the order's status in the courier's system.

Tracking Your Delivery

For the most up-to-date information, you can track your order using the link provided in your confirmation email.

If you notice any issues or discrepancies with the delivery status, we recommend contacting your local postal service directly, as they will have the most accurate information. It can also be helpful to check with family or neighbors to see if they accepted the package for you.

 

An Item is Missing From My Order?

 

We sincerely apologize if an item is missing from your order. Please don't worry, we are here to help you resolve this right away.

What to Do

Please contact our customer support team and let us know your order number and which item is missing.

Your Options

Once we confirm the details, we will be happy to offer you one of the following solutions:

• Resend the Missing Item: We can ship the correct item to you.

• Full Refund: We can issue a full refund for the missing item back to your original payment method.

• Store Credit: We can provide a gift card for the value of the item, which can be used on a future order with free shipping.

A Note About Restocking

Occasionally, an item may be temporarily out of stock and is in the process of being restocked. In such cases, the item isn't missing but will ship separately once it's available again. We appreciate your patience as we work to replenish our inventory.

 

Parcel Delivered But You Haven't Received It?

 

It can be worrying when tracking shows your order as "Delivered" but the package isn't in your hands. Don't worry, this can happen sometimes. Here’s a step-by-step guide to help.

Step 1: A Quick Checklist Before Contacting Us

Before reaching out, please take a moment to check the following common places:

• Check with Neighbors: Sometimes packages are delivered to an adjacent house or apartment by mistake.

• Look Around Your Property: Couriers may leave packages in discreet locations to keep them safe, such as on a back porch, behind plants, or under a bench.

• Check Mailrooms or Reception: If you live in an apartment complex or dorm, the package may have been left with the front desk, reception, or in a communal mailroom.

• Ask Household Members: Check with family, roommates, or anyone else living with you to see if they accepted the package on your behalf.

Step 2: Still Can't Find It? Let Us Help

Sometimes, couriers can make a mistake and mark a package as delivered accidentally or deliver it to the wrong address.

If you have completed the checklist above and still cannot locate your package, please contact our customer support team. We are ready to assist you by sending a replacement.

You can choose to have the replacement shipped to your original address or provide us with a different one.

 

How do I exchange an item for a different size?

 

Yes, absolutely! We want to make sure you get the perfect fit. If the size you ordered isn't quite right, you can exchange it for a different one.

Eligibility Requirements

To be eligible for a size exchange, the item must be:

• Returned within 30 days of delivery.

• In its original, unworn, and unwashed condition.

• With all original tags still attached.

How to Start Your Exchange

1. Contact Our Support Team: Please send an email to our customer support at support@thefirsttfeeling.com or use our Contact Form to initiate the exchange.

2. Provide Your Details: In your message, please include the following information to help us process your request quickly:

   • Your Order Number

   • The name of the item you wish to exchange

   • The size you currently have

   • The new size you would like to receive

3. Follow Return Instructions: Our team will reply with detailed instructions and provide you with a return shipping label.

What Happens Next?

Once we receive your returned item and confirm it meets the eligibility requirements, we will ship out the new size to you. You will receive a new shipping confirmation email once it's on its way.

• Please Note: Exchanges are subject to availability. If your desired size is out of stock when we process your return, we will contact you to offer a store credit or a full refund for the item.

 

What if my order arrives and it's not the correct size?

If the item you received isn't the right size, don’t worry — we’ll send you the correct size completely free of charge.

You don’t need to return the original item. And if the correct size isn’t available, we can offer you a gift card or a full refund instead — whichever works best for you.

We’re really sorry for the inconvenience and are here to make it right as quickly as possible.

 

What should I do if I receive a damaged item?

We’re sorry to hear that your item arrived damaged! Please follow the steps below, and we’ll ensure the issue is resolved as quickly as possible.

1. How do I report a damaged item?

If you’ve received an item that’s damaged or defective, please contact our customer support team. Be sure to provide the following details:

• The name of the damaged item (if not mentioned in your initial message).

• Photos of the damaged item, which will help us report the issue to our warehouse for quality control.

2. What options do I have for resolving this issue?

Once we’ve reviewed your report, you can choose one of the following solutions:

• Replacement: We can send you a replacement of the same item.

• Exchange: If you prefer, we can exchange the damaged item for a different product or size.

• Gift Card: You can opt for a gift card along with free shipping on your next purchase.

• Refund: If none of the above options work for you, we can process a full refund.

3. Do I need to return the damaged item?

No, you do not need to return the damaged item. We will handle the resolution without requiring you to send it back.

4. How quickly will my replacement or refund be processed?

Once we receive your confirmation on how you'd like to proceed, we’ll process your replacement or refund as quickly as possible. If you opt for a replacement, it will be dispatched immediately.

If you have further questions, feel free to contact our support team.

 

My order was returned to the shipping company or postal service?

If your order has been returned to the shipping company or postal service due to an address issue or failed delivery attempt, please follow these steps:

Confirm Your Shipping Address: Check if the shipping address you provided when placing the order was correct. If there was an error, please provide us with the updated address.

Missed Delivery Attempt: If the delivery failed because you weren’t home or the courier couldn’t deliver to your location, please let us know, and we can arrange a second delivery attempt.

Reshipment Process: Once you confirm the address, we will contact the shipping company to arrange a second attempt at delivery. Please note that this process may take some time as we coordinate with the shipping provider.

If you have any further questions, feel free to contact our customer support team, and we’ll help resolve the issue as quickly as possible.

 

Do you ship internationally?

Currently, we only ship to the following countries. (Note: Weekends are excluded from transit time)