Shipping & Delivery

Shipping & Delivery

 

Order Confirm 

Immediately after your order is placed, an Order Confirmation email will be sent to you. 

Delivery

Once your order is shipped, you will receive a shipping confirmation email with details about the items in the package as well as a tracking number and a link to the tracking website. To track your package, simply click onto the link provided. 

Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.

Estimated Processing & Standard Shipping Time 
Orders are taking between 3 - 7 business days to process before shipping out to the destination provided from the order. Our handmade pieces take 1-5 weeks to dispatch. 
USA: 
         Free Standard Shipping via USPS/Yunexprss (8-18 Business Days)
CANADA:
         Free Standard Shipping via Yunexpress/Canada Post (8-20 Business Days)
AUSTRALIA:  
        Free Standard Shipping via Australia Post/Yunexpress (8-18 Business Days)
EUROPE:
        Free Standard Shipping via DHL/Yunexpress (8-18 Business Days)
REST OF THE WORLD:
        Free Standard Shipping (10-30 Business Days)
We provide DHL Express Shipping Now
USA, Europe, Australia, Canada, Asia (7-10 Business Days)
Expedited Shipping Costs would not be refunded if customers return the goods.

Affected by Covid-19, there will be some delay on the delivery.
SHIPPING/DELIVERY FAQ

 

1 Do you ship to my country? And how much are shipping costs?

We offer international shipping in most countries and Free shipping!

2 Where do you ship from?

We ship from our warehouses in Shenzhen, and Shanghai. 

3 How long will it take to receive my order?
Order processing time takes 3-12 business days before shipment. Deliveries take usually 8-20 business days! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to one month in special case. You can contact us for specific shipping times.
(Please attention:The processing time of the handmade items may take about 1-5 weeks)

4 My order has not arrived yet ? Even after you promised "8-20days" Why?
While some parcels can arrive early, some others may experience shipping delays, or the destination is out of service for certain carrier. If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund guaranteed!

 5 I have received part of my shipment, where are the other items?
Due to different handling time, your ordered items may be partly shipped with different parcels. Meanwhile, part of parcels may experience shipping delays while others do not. If not receiving whole items, you can contact us to check with your name and order number.
6 What about possible custom fees? 
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country (very rarely this happens).
Will my item get to me before _____? 
If you plan to purchase our items as a holiday or occasional gift, we do not recommend buying the items during the month which the holiday is happening as there is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.