Return and Refund Policy

We want you to feel confident when shopping with First Feeling. If you experience an issue with your order, please contact us and we will review your request carefully.

This policy explains how returns, exchanges, replacements, and refunds are handled.

Return Request Period

Return or exchange requests must generally be submitted within 30 days of the delivery date.

To start a request, please contact us at support@thefirsttfeeling.com before sending any item back.

Please include:

• Your full name;
• Your order number;
• The name of the item involved;
• The reason for your request;
• Clear photos of the item, size label, packaging, or shipping label where relevant.

Please do not send any item back until your request has been reviewed and you have received return authorization and instructions from our customer support team.

Return Eligibility

To be eligible for a standard return, an item must generally be:

• Unworn;
• Unwashed;
• Unaltered;
• Undamaged;
• Free from stains, odors, perfume, cosmetics, pet hair, and other signs of use;
• In resalable condition;
• Returned with the original tags and packaging, where applicable.

Items showing signs of wear, washing, alteration, staining, odors, removed tags, damage caused after delivery, or other use may not qualify for a full refund.

We may request additional photos or information before approving a return, exchange, replacement, or refund.

Return Authorization and Instructions

All returns must be authorized before shipment. Returns sent without prior authorization or to an unauthorized address may not be accepted.

Depending on the reason for the request, the condition of the item, the order value, the number of items involved, and the delivery destination, we may:

• Require the item to be returned and inspected;
• Offer an exchange or replacement;
• Offer a partial refund;
• Offer store credit;
• Issue a refund;
• Waive the return requirement in appropriate cases;
• Provide another suitable resolution.

A refund without return is not guaranteed. In some cases, the item must be returned and inspected before a refund can be issued.

If a return is required, we will provide the approved return address, shipping instructions, and information about return shipping responsibility after reviewing the request.

Return Shipping

We do not currently provide automatic prepaid return shipping labels.

For returns based on personal preference, fit, size selection, color preference, or change of mind, return shipping may be the customer’s responsibility unless we confirm otherwise in writing.

For verified damaged, defective, incorrect, or missing items, we will provide an appropriate resolution at no additional cost to the customer. Depending on the circumstances, a physical return may not be required.

When a return is required, the shipment must be prepaid and sent using a trackable shipping service unless we provide different written instructions.

We do not accept freight collect, postage-due, or cash-on-delivery returns.

Unauthorized shipping charges, customs charges, handling charges, or other fees may be deducted from the refund or may result in the shipment being refused.

Please retain your shipping receipt and tracking information until the return has been completed.

Size and Fit Returns

Please review the size chart on the individual product page before placing your order. Sizing may vary between styles, and the same size label may fit differently depending on the fabric, cut, and intended silhouette.

If the item you ordered does not fit as expected, please contact us within the return request period.

Depending on the circumstances and product availability, we may offer:

• An exchange for another available size;
• A replacement option;
• Store credit;
• A partial refund;
• A return and refund;
• Another appropriate resolution.

Exchanges are subject to product availability. We cannot guarantee that the requested replacement size or color will remain in stock.

If the size received is different from the size shown in your order confirmation, please send a clear photo of the item and size label. Once verified, we will resolve the issue at no additional cost to you.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us as soon as possible if an item is damaged, defective, incorrect, or materially different from what you ordered.

Please provide:

• Your order number;
• A description of the problem;
• Clear photos or video showing the issue;
• A photo of the size or care label where relevant;
• Photos of the packaging and shipping label where relevant.

Please do not wash, alter, repair, discard, or return the item before receiving instructions from us.

After the issue has been reviewed and verified, we will provide an appropriate resolution, which may include a replacement, refund, partial refund, store credit, or another suitable solution.

Depending on the circumstances, we may not require the defective or incorrect item to be returned.

Missing Items

Some orders may be shipped in more than one package, and separate packages may arrive on different dates.

If an item appears to be missing, please first check all shipping confirmation emails and tracking information to determine whether it was shipped separately.

If all packages have been delivered and an item is still missing, contact us with your order number and the name of the missing item.

After reviewing the shipment and fulfillment records, we will provide an appropriate resolution, which may include a replacement or a refund for the missing item.

Multiple-Item and Unusual Return Requests

Returns involving multiple identical items, multiple sizes or colors of the same item, unusually high-value orders, repeated return requests, or other unusual return activity may require additional review.

In these circumstances, we may request additional photos, item details, packaging information, or other reasonable information before authorizing the return.

We may also require all affected items to be returned and inspected before any refund is issued.

First Feeling reserves the right to decline a refund, exchange, or other return request where the items do not meet the return conditions, the information provided cannot be verified, or there is reasonable evidence of return policy abuse, fraud, or misuse, subject to applicable law.

Non-Returnable Items

The following items generally cannot be returned unless they arrive damaged, defective, incorrect, or unless applicable law requires otherwise:

• Items marked as final sale;
• Items that have been worn, washed, altered, damaged, stained, or used;
• Items without their original tags where the removal of the tags prevents resale;
• Items damaged because of improper care or use;
• Items returned outside the applicable return period without prior approval.

Please contact us before purchasing if you are unsure whether a specific item is eligible for return.

Sale Items

Unless an item is clearly marked as Final Sale, purchasing an item at a promotional or discounted price does not automatically make it non-returnable.

Items clearly identified as Final Sale before purchase are generally not eligible for a change-of-mind return, exchange, or refund, except where the item is damaged, defective, incorrect, or applicable law provides otherwise.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will try to accommodate requests to change the shipping address, size, color, item, or cancel the order. However, changes and cancellations cannot be guaranteed once the order has entered processing or has been transferred to the fulfillment team or carrier.

If an order has already shipped, it will be handled under the applicable return conditions after delivery.

Refunds

Refunds are not issued automatically when a return request is submitted.

Where a return is required, we will review the returned item after it has been delivered to the authorized return location.

If the return is approved, the eligible refund will normally be issued to the original payment method unless another resolution has been agreed upon.

You will receive a confirmation after the refund has been processed.

After we process a refund, your bank, credit card provider, PayPal, or other payment provider may require additional time to post the funds to your account. Processing times vary by payment provider and are outside our direct control.

Original Shipping Costs

Original shipping charges, if any, are generally non-refundable for returns based on fit, preference, size selection, color preference, or change of mind.

If the return is caused by a verified damaged, defective, incorrect, or missing item, we will provide an appropriate resolution without charging the customer for the seller’s error.

If your order qualified for free shipping, no separate original shipping charge will be deducted solely because free shipping was provided.

Returned, Refused, or Unclaimed Packages

Packages may be returned because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, failure to collect the package, or the carrier being unable to contact the recipient.

Please contact us if your tracking shows that the package is being returned.

Refund or reshipment eligibility will be reviewed after the package status and reason for return have been confirmed.

Actual shipping, return-to-sender, customs, or handling costs may be deducted from the refund where the return was caused by incorrect customer information, refusal, or failure to collect the package, subject to applicable law.

Refunds for Orders Not Received

A delayed tracking update does not automatically mean that an order is lost.

If your order has not arrived within the estimated delivery window, please contact us so that we can review the tracking information and, where appropriate, open an inquiry with the carrier.

A replacement or refund may be offered after the shipment status has been reviewed and the package has been confirmed lost, undeliverable, or otherwise eligible for resolution.

Orders will not be treated as lost solely because tracking has temporarily stopped updating.

Legal Rights

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be limited or excluded in the customer’s country or region.

Where applicable consumer law provides additional cancellation, withdrawal, return, refund, repair, or replacement rights, those legal rights will apply.

How to Request a Return, Exchange, or Refund

Please email support@thefirsttfeeling.com before returning any item.

Please use one of the following subject lines:

• Return Request – Order #[Your Order Number]
• Exchange Request – Order #[Your Order Number]
• Damaged or Incorrect Item – Order #[Your Order Number]

In your email, please include:

• Your full name;
• Your order number;
• The email address used to place the order;
• The name of the item or items involved;
• The reason for your request;
• Your requested resolution, if applicable;
• Clear photos or other supporting information where relevant.

Our customer support team will review your request and provide the next steps.

Do not send any item back until you receive return authorization and the approved return instructions.

Contact Us

First Feeling
Email: support@thefirsttfeeling.com