Before You Return

• Defective or Incorrect Items: These are eligible for a refund or replacement. Please contact us first, as a physical return may not be necessary.

• High-Value Refunds: For refunds over $150, the cost of return shipping will be deducted from your refund amount.

• Sale Items: Items purchased at a discount of 50% off or more are considered final sale and are not eligible for a refund or store credit.

Eligible Returns

To be eligible for a return, items must meet the following criteria:

• Be returned within 30 days of the delivery date (exceptions may apply).

• Be unused, unworn, unwashed, and unstained.

• Be in their original packaging with all plastic bags and tags attached.

Non-Refundable Items

The following items cannot be refunded:

• Gift cards

• Jewelry (eligible for exchange only, e.g., for a different size)

• Accessories

Fees & Deductions

• Restocking Fees: We do not charge any restocking fees.

• Shipping Costs: Refunds will exclude the original shipping cost of $6.99 (if one was charged on your order).

Refund Options

You can choose how you'd like to receive your refund:

• Original Payment Method: The refund will be sent back to your original payment source.

• Store Credit: Receive the refund as store credit and get a $10 bonus added to your balance.

Refund Timing

• Refunds are processed within 5-10 days of us receiving your returned item.

• Please check your bank or payment account first. If you don't see the refund after this period, please contact us for assistance.

Special Cases

• Changed Your Mind? You may cancel your order for a full refund at any time before it has been shipped.

• Received the Wrong Item? You are eligible for a refund if the item is damaged, incorrect, or not as described. We may request photos to verify.

• Order Not Delivered? You are eligible for a refund if your order does not arrive.

How to Return or Exchange

Please email us at support@thefirsttfeeling.com with the following information and we will provide you with the return address and free return shipping labels.

Subject Line:

• For returns: Return Request: Order #[Your Order Number]

• For exchanges: Exchange Request: Order #[Your Order Number]

In the body of the email, please include:

• Your full name

• Your order number 

• The name of the item(s) you wish to return or exchange
  

• For exchanges: Please specify the new size, color, or item you would like.