3. Will I have to pay taxes?

Our items are shipping duty unpaid and therefore import tax may occur depending on your country's Customs and shipping method. You may check with your local Customs Office for more information.

4. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to the tracking website. To track your package, simply click onto the link provided. (Note: Your order may be split up into multiple shipments and shipped at varied times if it contains multiple items. You will receive a shipping notification for each package that ships separately.)

You can also track your order at Track My Order page.

Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.

5. What if the package doesn't arrive?

If you don't get your package 45 days after it was shipped, please contact us at support@thefirsttfeeling.com. We'll either resent a new one to you or give you a full refund.

6. Can I cancel or change my order?

If you would like to cancel or make changes to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.